Privacy Policy – Rainforest Gateway Campground


Effective Date: 25 June 2026

Rainforest Gateway Campground (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of our guests, visitors, and website users.

While Rainforest Gateway Campground is a small business and is generally not required to comply with the Privacy Act 1988 (Cth), we have adopted this Privacy Policy to explain how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, make a booking, stay with us, or interact with our services.

1. Information We Collect

We may collect personal information including:

• Name and contact details (such as phone number, email address, and postal address)
• Booking details, including arrival dates, departure dates, accommodation preferences, and number of guests
• Payment and transaction information (processed securely through third-party payment providers)
• Vehicle, caravan, or camping details where required for your stay
• Information provided through website enquiry forms, emails, phone calls, or social media
• Feedback, reviews, surveys, or communications you provide to us
• Website usage information, including IP address, browser type, device information, and pages visited

We only collect information that is reasonably necessary to provide our services and operate our business. We retain personal information for as long as reasonably necessary to provide our services, manage bookings, maintain business records, meet legal or insurance requirements, and resolve enquiries or disputes. When information is no longer required, we may securely delete or destroy it.

2. How We Use Your Information

We may use your information to:

• Process and manage bookings and enquiries
• Provide accommodation, camping, and event services
• Communicate with you regarding your stay or enquiry
• Process payments and issue invoices or receipts
• Improve our website, services, and guest experience
• Respond to feedback or customer service requests
• Send marketing communications where you have chosen to receive them
• Meet legal, regulatory, and insurance requirements

 

3. Website Cookies, Analytics and Advertising Technologies

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and help us improve our services.

We may use third-party services including:

Google Analytics

We use Google Analytics to collect information about how visitors use our website. This may include information such as pages visited, time spent on the website, approximate location, device type, browser information, and how visitors found our website.

This information is used to:

• Monitor website performance
• Understand visitor behaviour
• Improve website content and user experience
• Measure the effectiveness of our marketing activities

Meta Pixel (Facebook/Instagram)

Meta may use information collected through the Pixel in accordance with Meta’s Privacy Policy and may combine this information with other information collected through Meta services.

The Meta Pixel may collect information such as:

• Pages viewed
• Actions taken on our website
• Website interactions
• Device and browser information

This information helps us:

• Deliver more relevant advertising
• Measure advertising performance
• Improve our marketing campaigns on Facebook and Instagram

Third-party providers may use cookies or similar technologies according to their own privacy policies.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.

4. Marketing Communications

With your consent, we may send you information about:

• Special offers
• Campground updates
• Events
• Promotions
• News and activities at Rainforest Gateway Campground

You may unsubscribe from marketing communications at any time by contacting us directly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties where necessary, including:

• third-party booking platforms (including Hipcamp and other reservation systems we may use)
• Payment processing providers
• Website hosting and technology providers
• Marketing and communication providers
• Professional advisers, insurers, or authorities where required by law

These providers may handle your information in accordance with their own privacy policies and applicable laws.

6. Payment Information

Payment information is processed securely through third-party payment providers. Rainforest Gateway Campground does not store your payment card details. Payment providers handle payment information according to their own privacy policies and security practices.

7. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we take appropriate security measures, no online transmission or storage system can be guaranteed to be completely secure.

8. Access and Correction of Your Information

If you would like to know what personal information we hold about you, or believe information we hold is incorrect, you may contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites, including booking platforms (Hipcamp and other reservation systems we may use), tourism providers, or social media pages.

We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their privacy policies separately.

10. Children’s Privacy

We do not knowingly collect personal information from children without appropriate consent from a parent or guardian. Where we take or publish photographs or videos of guests, we will seek appropriate permission or consent where required, particularly where children are identifiable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be published on this page with the revised effective date.


12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Rainforest Gateway Campground

837-845 Gradys Creek Road, Gradys Creek, NSW, 2474, Australia
Email: rainforest.gateway@gmail.com
Phone: 0400 191 341